Delivery Information

Shipping and Delivery
All items sent in Australia are registered (signature required) or parcel post (trackable) and are posted within a day of your order.
All items sent overseas by DHL Global Mail (1-2 weeks) posted daily.
Box sets etc. may vary according to weight and size - if they don't fit the listed categories we will advise you of any higher amended postage.
 
Bulky Items
Items marked as bulky item incur additional costs, calculated based on weight and size to your destination. Shipping charges will be added to your order OR pick up from our Store.
 
Special order items
Special order items cannot be returned or exchanged unless faulty. Delivery times vary from a few days to 12+ weeks, a staff member will contact you to advise.
 
Estimated Delivery Times
Standard delivery: up to 5-8 business days
Deliveries are made Monday through Friday only.
Express post ships over night, however please allow an extra day for processing and preparation of your order. Most express orders leave same day and we will contact you if this is not possible with your selection.
Please feel free to call us on 07 3229 5360  if you urgently require a package to go same day.
 
Multiple Shipments
All items will be sent in one shipment as soon as all products are available (product availability is listed with each item if delayed). If you require multiple shipments, please contact Mall Music on 07 3229 5360 so we can assist you.
Multiple shipments will incur additional charges.
 
Shipping Times
Please be aware that we are receiving online orders 24 hours a day, therefore the item you have selected may have sold out between updates of stock availability on the website.
If the item you have selected has sold out we will attempt to contact you immediately on the email address and telephone numbers provided with your order.
Please understand that a delay may occur if your credit card was declined or if your address requires verification due to insufficient information.
Non-metropolitan or remote areas may require an additional day(s) delivery time.
 
Delivery of Your Goods Within Australia
All parcels need to be signed for on delivery, so we recommend use of a business address if there will not be someone home during business hours. If your parcel cannot be delivered you will receive a notification card and you will need to make alternative arrangements for collection with the courier. If not collected, it may be returned to our store and any re-delivery charges will be charged to the customer.
You may elect to provide delivery instructions and an "authority to leave". Please only do this if there is a secure area to do so. Our store are not responsible for your order once it has been delivered with your authority to leave or not signed for by someone at your premises.
You can check on the progress of your delivery any time using the link sent to you via email upon dispatch of your order. If at any time you are concerned about your delivery you can email admin@rockinghorse.net or phone 07 3229 5360.