Terms & Conditions

Terms and Conditions

In order to use www.rockinghorse.net you must read and agree to our Terms & Conditions. They are for your protection and outline our obligations to you, the client. If you remain in any way uncertain, please send us an email.
This Website is owned and operated by www.rockinghorse.net, trading as Rocking Horse Records.
The following Terms and Conditions govern the use of Rocking Horse Website, the materials and information contained therein and related services made available to you via this Site. If you do not agree to these Terms and Conditions, please do not visit or use the Site.
General Disclaimer
Rocking Horse Records, its representatives and associated agents are not liable to you or any other for any loss in connection with the use of this Site or a Linked Web Site.
This general disclaimer is not restricted or modified by any of the following specific warnings and disclaimers.
Exclusion of Liability and Overall Disclaimer
The materials and information provided on this Site and related communications are provided on an "as is" basis. Rocking Horse Records assumes no responsibility for, and makes no representations to you or any other person with respect to the accuracy of the information on this Site. Any reference to products or services on this Web site is for information purposes only and does not constitute an endorsement or a recommendation of those products or services by Rocking Horse Records. Subject to any non-excludable provisions in the Trade Practices Act, 1974 (Australia), Rocking Horse Records expressly disclaims any implied or express warranties or conditions of any kind, including warranties of merchantable quality, fitness for a particular purpose, or non-infringement of intellectual property rights relating to information or materials accessible from or on this Site. Rocking Horse Records shall not be liable to you for any damages whatsoever including, but without limitation, special, indirect, consequential or incidental damages, and including, but without limitation, damages resulting from use of or reliance on the materials or information presented on this Site, loss of profits or revenues, business interruption, loss of programs or other data on your information systems or costs of replacement goods, or otherwise, even if Rocking Horse Records is expressly advised of the possibility of such loss or damages.
The Terms and Conditions are effective until terminated by Rocking Horse Records and Rocking Horse Records may terminate this agreement and your access to the Site at any time without notice. In the event of termination you are no longer authorised to access the Site, but all restrictions imposed on you and all disclaimers and limitations of liability set out in the Terms and Conditions will survive.
Your Activity
You use this site at your sole risk. You agree that you will be personally responsible for your use of this site and for all of your communication and activity on this site. We reserve the right to deny you access to this Site, or any part of this site, at any time without notice. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users, or otherwise violated the Terms of Service, we may deny you access to this Site on a temporary or permanent basis and any decision to do so is final.
Links and Third Party Representation on this Site
Rocking Horse Records makes no representations or warranties about any other website which you may access through this Site ("Other Website"). When you access an Other Website, that Other Website is independent from this Site, and Rocking Horse Records has no control over the content on that Other Website. Any link to another website is provided as a convenience to users of this Site. Other Websites are not under the control of Rocking Horse Records, and Rocking Horse Records is not responsible for the accuracy of any information on any Other Website. Rocking Horse Records does not monitor or review the content of any Other Website.
You must take your own precautions to ensure that any Other Website that you access by link from this Site is free from viruses, worms, trojan horses and other material of a destructive nature.
Information and Images in Relation to Product
Referred to in this site has been provided by the respective manufacturers of the relevant products. Product information and illustrations are published with the permission of the relevant manufacturers and/or owners of that product.
Images are representative only and copyright to the owners. Whilst the product information has been carefully checked, its accuracy cannot be guaranteed.
Governing Law
These Terms and Conditions are governed by the laws in force in Queensland, Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Queensland, Australia and any courts, which may hear appeals from those courts.
Nothing contained in these Terms and Conditions derogates from Rocking Horse Records's right to comply with law enforcement requests or requirements relating to your use of this Site or information provided to or gathered by Rocking Horse Records with respect to that use.
In General
In this Site: "Rocking Horse Records" means www.rockinghorse.net, trading as Rocking Horse Records and its subsidiaries, associates and officers unless otherwise stated. "Other Website" means websites of persons or entities other than Rocking Horse Records, which are linked to and, from this Site. "Your Information" means any information from which your identity is apparent or can be reasonably be ascertained. "Site" means the whole or any part of the web pages located at www.rockinghorse.net (including the lay-out of this Site, individual elements of the Site design, underlying code elements of this Site, as well as text, sounds, graphics, animated elements or any other content of this Site.) "We" and "us" and “Rocking Horse Records” refer to Rocking Horse Records, and "our" has the same meaning. "Third Parties" means persons or entities represented on the Site other than Rocking Horse Records.
Returns and exchanges policy
Customer satisfaction
It is very important to us that Rocking Horse Records customers are satisfied with their purchase and understand our terms and conditions. Please read the following policy regarding returns and exchanges. If you remain in any way uncertain, please call or email us.
Returnable Goods
A product may be returned subject to the following:
The product is faulty (refer to manufactures warranty conditions).
The product is not the product ordered.
The product does not perform to the Manufacturer’s specifications.
Non-Returnable Goods
Sheet music, CDs, DVDs, magazines and books cannot be returned due to copyright.
Consumables such as guitar strings, cables included in packages, can be returned for a store credit if returned within 14 days of purchase.
Recorders, reeds, harmonicas, mouthpieces and alike cannot be returned or exchanged for hygiene reasons.
Goods cannot be returned if the customer does not know how to use them or has failed to follow instructions or the goods are not compatible with customer’s existing equipment.
The product you return must be in: new, unused, pristine and unmarked condition, with all the original packaging in unmarked, saleable condition. Proof of purchase must be provided for all returns. Proof of purchase can be in the form of a receipt or credit card statement.
Products can be returned to our warehouse. If you are sending the item back to the Rocking Horse Records warehouse please notify us before you return the item by phone 07 3229 5360 or email admin@rockinghorse.net so we can provide you with a returns authorization code and the instructions for returning your items. If you would like to request an exchange you can let us know at this time of your new selection, so we are able to reserve this for you.
Faulty items: If you receive an item that you consider to be flawed or faulty upon delivery, please contact us immediately to discuss its repair or replacement by either phone 07 3229 5360 or 
Rocking Horse Records is not responsible for any item that is not returned in a new, unused and unmarked condition. We do not sell imperfect items and will not accept the return of any items which are considered marked or imperfect. Please also note that packaging is an inherent part of the product, and a full refund or credit will not be issued if the packaging is not returned in perfect condition.
Please note that Sale items cannot be returned other than required by Law.

Free Shipping
Delivery MUST be within Australia. Order must be via our website, phone, or in-store. This offer excludes third party companies (such as Discogs or Amazon). Excludes express or specialty shipping. PO Boxes, Parcel Lockers, and so on, are allowed. Shipping/courier will be decided internally - if the buyer requires a specific courier service for reasons other than PO Box, Parcel Locker, so on, then they must pay the charge of this service (if it exceeds preferred postal method via staff). Order must exceed $100 prior to shipping costs. If ordering via the Website, please select "Free Shipping" at checkout once order exceeds $100.